Privacy Policy for Sms CRM

Effective Date: 17-02-2025

1. Introduction

Welcome to Sms CRM. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information and permissions required for the proper functioning of our app.

Sms CRM is a CRM-based application designed to help businesses manage their daily activities, lead generation, and overall business operations efficiently. Our app streamlines communication, enhances customer interactions, and automates essential business processes.

By using our app, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our app.

2. Permissions We Request and Their Use Cases

Sms CRM requires the following sensitive permissions to provide core functionalities:

2.1. READ_SMS & RECEIVE_SMS

Why We Need This Permission:

This permission allows the app to read incoming SMS messages to facilitate automatic processing and response handling.

How We Use This Permission:

When a customer sends an SMS to the business, our app reads the SMS to log the communication in the CRM system.
The app may analyze SMS content to trigger automated responses, such as appointment confirmations or follow-ups.
This feature ensures seamless business communication and record-keeping.

Use Case:

A customer books an appointment and receives a confirmation SMS.
The app reads the SMS to log it in the CRM and sends an automated response acknowledging the booking.

2.2. SEND_SMS

Why We Need This Permission:

This permission allows our app to send SMS messages on behalf of the user.

How We Use This Permission:

Send automated SMS messages based on incoming or outgoing calls.
Notify customers about appointment reminders, order updates, or special offers.
Ensure smooth business-client communication through automated messaging.

Use Case:

When a business representative receives a missed call from a customer, the app automatically sends an SMS informing them that their call was missed and a callback will be scheduled.

2.3. READ_CALL_LOG

Why We Need This Permission:

This permission allows the app to access call logs to identify incoming, outgoing, and missed calls.

How We Use This Permission:

Logs call details for tracking customer interactions.
Triggers SMS messages based on call status (missed, answered, or outgoing).
Helps businesses maintain a proper record of customer interactions within the CRM system.

Use Case:

If a sales representative calls a customer and the call goes unanswered, the app logs the call and automatically sends an SMS offering to reschedule the conversation.

2.4. PROCESS_OUTGOING_CALLS

Why We Need This Permission:

This permission helps our app monitor outgoing calls to trigger specific automated actions.

How We Use This Permission:

Detects when a user makes an outgoing call.
Allows automated SMS to be sent before or after the call for confirmations or reminders.
Ensures better communication tracking within the CRM system.

Use Case:

When a user dials a customer’s number, the app logs the call and sends an automated SMS: "Hello [Customer Name], we will be discussing your service request shortly."

2.5. RECEIVE_WAP_PUSH

Why We Need This Permission:

This permission allows the app to receive push notifications via WAP (Wireless Application Protocol) messages.

How We Use This Permission:

Receive business-related WAP push messages for service alerts, notifications, or promotions.
Helps businesses send important updates to customers without SMS charges.

Use Case:

A business may send WAP push messages to customers for real-time updates about service requests or payment reminders.

2.6. FOREGROUND_SERVICE_PHONE_CALL

Why We Need This Permission:

This permission allows the app to run foreground services for call-related functions.

How We Use This Permission:

The app actively monitors and logs calls while running in the foreground.
Ensures call-related notifications are displayed to the user in real-time.
Helps in sending SMS responses based on call activity.

Use Case:

When a user is on an active call, a foreground service runs to log the call and prepare an automated SMS based on the call outcome (e.g., if the call is missed, an SMS is sent).

3. Data Privacy and Security

We take privacy and security seriously. The data accessed through these permissions is used solely for the intended functionality and is not shared, sold, or misused.

Data Protection Measures:

End-to-End Encryption: We use secure communication protocols to protect messages.
No Data Selling: We do not sell or share SMS, call logs, or any personal data with third parties.
User Consent: Users are required to grant permissions manually, ensuring they have full control.
Limited Data Retention: Call logs and SMS messages are retained only for as long as necessary for business purposes.

4. Compliance with Google Play Policies

Our app adheres to Google Play’s Developer Policies by ensuring that:

All permissions are requested only when required.
Data collected is used solely for the features mentioned above.
Users have complete control over permissions and data access.
The app does not run background services without user consent.

5. User Rights & Control

As a user, you have the following rights:

Grant or Revoke Permissions – You can enable/disable permissions anytime via your device settings.
Request Data Deletion – You can request the deletion of your SMS and call logs from our system.
Opt-out of SMS Services – You can choose to stop automated SMS messages from being sent.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app, and users will be notified of major updates.

Last Updated: 17-02-2025

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Company Name: SMS CRM - Smart Marketing SolutionsEmail: info@brosistechnology.in
Website: https://crm.brosistechnology.in
Contact Number: 9785364067

By using Sms CRM, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described above.